To seek redressal
against a financial service provider
Tips on how to
seek redressal against a financial service provider.
Your financial service provider
agrees to give you money under certain terms and conditions.
When you violate them they start proceedings against
you to get back their money. This may result in you
losing your home (foreclosure) and bring your life
to a halt. What if your financial service provider
cheats upon you? What if you learn that they are going
against terms and conditions agreed upon you both?
In such a situation what do you do?
We have outlined some important information for you,
so that next time your loan broker cheats you, you
have all the information to seek redressal.
To seek redressal against a financial service provider,
you will need documents to bolster your case. Here
is a primer on what you should do.
1.Keep all the bills, account statements, forms,
brochures, etc.
2.Whenever you have a complaint, approach the service
provider first. Here too, keep a proof of your communications.
3. If that doesn't help, approach the grievance redressal
bodies appointed for that industry.
4. If persistent communications with the above entities
fail, then approach a consumer welfare organization.
If there isn't one in your city, write to one.
These are non-profit organizations that will advise
you for free. First, they will try to settle the matter
on your behalf with the service provider. If that
fails, they will advise you on how and where to file
a complaint, the documents needed, and even the lawyers
you can approach.
Lawyers come with a hefty price tag. Any individual
can directly file a plaint at a consumer court.
|